Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 2530162529@qq.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 2530162529@qq.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 2530162529@qq.com.
Refund policy
Cancellation Policy
Once your order is submitted, please double-check all details.
Production typically begins within 8 hours of placing your order,
and we incur significant costs as soon as production starts,
including expenses for materials, labor, and logistics.
Because each doll is custom-made according to your
specifications, we do not accept change of mind
Cancellations once production has commenced. It is crucial that
you verify all details of your order before clicking the submit
button. If your order has already been processed, it cannot be changed or canceled.
Modifying Your Order
In some cases, you can modify your order free of charge before
production begins. For instance, you may change the hair style or
add items. However, once production has started, we cannot guarantee
that changes can be made. If you wish to modify your order, please
contact us immediately.
Return Policy
Inspect Your Doll Upon Receipt
Upon receiving your doll, please conduct a thorough inspection from
head to toe before use. If the product is damaged due to improper handling, you will not be eligible for a return or exchange. Use common sense when handling the item to prevent any damage.
If you have any issues or dissatisfaction, please contact us within 24 hours, including detailed information, images, or videos of the issue. We value your feedback, as it helps us improve our products and services.
Warranty
We offer reshipment, remake, or partial refunds for the following situations:
Incorrect Dolls: If your doll differs significantly from the factory pictures or website, please provide an unboxing video showing the entire doll, head, shipping label, and packaging. We will investigate and arrange a replacement.
Damaged Dolls: If your doll arrives severely damaged, file a claim with the shipping carrier immediately. Depending on the severity of the damage, we will arrange a replacement or provide repair kits for minor damages.
Important Notes
DO NOT RETURN THE PACKAGE DIRECTLY. Returns of adult products are generally not accepted due to hygiene concerns. We do not want you to receive a previously used doll. If you have a valid reason for a return, ensure the product is in new condition.
Our team will inspect the doll package upon return. If we find any policy violations, a refund may not be issued, and serious cases may be reported to credit agencies.
The shipping address on the packaging is not applicable for returning custom orders or in-stock items. If you wish to return a package, please contact us for instructions.
It’s crucial that you double-check all details of your order before clicking the submit button. If your order has already been processed, it cannot be changed or canceled.
Returns Policy
Inspect Your Doll Upon Receipt Upon receiving your doll, please
conduct a thorough inspection from head to toe before use. If the product is damaged due to improper handling, you will not be eligible for a return or exchange. Use common sense when handling the item to prevent any damage.
If you have any issues or dissatisfaction, please contact us
within 24 hours, including detailed information, images, or videos of the issue. We value your feedback, as it helps us improve our products and services.
Warranty
We offer reshipment, remake, or partial refunds for the following situations:
Incorrect Dolls: If your doll differs significantly from the factory pictures or website, provide us with an unboxing video showing the entire doll, head, shipping label, and packaging. We will investigate and arrange a replacement.
Damaged Dolls: If your doll arrives severely damaged, file a claim with the shipping carrier immediately. Depending on the damage severity, we will arrange a replacement or provide repair kits for minor damages.
Important Notes
DO NOT RETURN THE PACKAGE DIRECTLY. Returns of adult products are generally not accepted due to hygiene concerns. We do not want you to receive a previously used doll. If you have a valid reason for a return, ensure the product is in new condition.
Our team will inspect the doll package upon return. If we find any policy violations, a refund may not be issued, and serious cases may be reported to credit agencies.
The shipping address on the packaging is not applicable for returning custom orders or in-stock items. If you wish to return a package, please contact us for instructions.